IT managers who work with a complex system such as A+W CANTOR bear great responsibility – from software maintenance on the system level to user advising in-house and responsibility for perfect functioning of the production systems, on through to the mapping of the entire company process in the system.
In addition to the A+W Service Hotline, intensive program trainings, and the discussion of special functions and challenges, the exchange of ideas with colleagues is also very important to users. Thus it is no wonder that the A+W CANTOR Business School (CBS) offered for many years has remained popular and is regularly well-attended.
But the CBS is more than just user training. Topics that extend beyond pure software questions are also discussed. Dr. Ralf Mühlhans, A+W CANTOR Director Sales and enthusiastic teacher at CBS events: "We at A+W not only know our software, we are also familiar with the requirements with which you are confronted in your industry. Therefore, we offer you optimal advising on questions and processes in the window and door industry, we are happy to train you on topics that are cur-rently changing the market, and we present you with methods of modern project management."
Process organization in management and production as a system component
At the latest Business School event, which was organized by the A+W CANTOR team at the new A+W headquarters in Pohlheim, one topic of discussion, in addition to questions about the current A+W CANTOR program version, was the position of the IT manager at companies today: the high level of responsibility, the task not just of operating and managing the program, but also maintaining an overview of company processes in all their complexity, managing them, and last but not least, being able to optimize them.
For in the end, the IT manager provides the prerequisites for controlling and monitoring all processes at the company – from the receipt of a dealer order to the complete order processing, on through to the control of state-of-the-art CNC machines.
"As IT managers," explained Dr. Mühlhans, "our users not only have to control and monitor func-tions, but work actively to ensure that optimal processes are implemented and if necessary, make fundamental changes to flows. Here they must work closely with company management, often performing important persuasive work."
Mühlhans places great value on the concept of lean management: "Lean management," says he, "is a management and organizational concept [...] that aims to avoid all forms of waste, defects, and unnecessary costs, not only in production, but everywhere, while simultaneously striving for the best possible quality." This is a demanding approach, which the participants absorbed with interest.
Dirk Schneider, Heka Herzog GmbH: "CBS provided me with new momentum. In particular when it comes to project management, I learned a lot about many new approaches."